For information on our iSolvRisk Services Privacy Policies, click here.
For information on our iSolvRisk Software as a Service Support Policies, click here.
iSolvRisk GENERAL PRIVACY POLICY
iSolvRisk, Inc., and our subsidiaries and affiliates ("iSolvRisk" or "we") respect your preferences concerning the treatment of Personal Information that we may collect. This policy lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the different iSolvRisk sites that link or refer to this policy (such as our websites, computer or mobile software applications, social media pages and HTML-formatted e-mail messages), as well as through offline sales and marketing activities (collectively, the "Channels").
The Channels may provide links to or the ability to connect with non-iSolvRiskwebsites, services, social networks or applications. Clicking on those links or enabling those connections may allow the third party to collect or share information about you. Those third-party websites or services are beyond our control. We encourage you to check the privacy policies and terms of use of any non-iSolvRisk websites or services before providing your Personal Information to them.
PERSONAL AND OTHER INFORMATION WE COLLECT
Through your interaction with and use of the Channels, iSolvRisk may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation and associated interests.
iSolvRisk may also collect Other Information through your interaction with and use of the Channels, which does not reveal your specific identity or does not directly relate to an individual. Other Information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.
Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users in a particular zip code. In some instances, we may combine Other Information with Personal Information, such as combining a precise geographical location with your name. If we combine Other Information with Personal Information, we will treat the combined information as Personal Information.
HOW WE USE AND SHARE INFORMATION
Personal Information
iSolvRisk uses and shares the Personal Information it collects (unless otherwise restricted by applicable law), to:
Engage in Transactions:
iSolvRisk may use Personal Information to engage in transactions with you.
Process Transactions:
iSolvRisk may use Personal Information along with, financial, credit card, and payment information, to process your transactions.
Provide Support or Other Services:
iSolvRisk may use your Personal Information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications.
Tailor Marketing to Your Needs and Respond to Your Requests:
iSolvRisk may use your Personal Information to notify you about new product releases and service developments, and to advertise iSolvRisk's products and services in accordance with this Policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Information. iSolvRisk may also use Personal Information in order to respond directly to your information requests (including newsletter registrations or other specific requests).
Interact with You on Third Party Social Networks:
iSolvRisk may use your Personal Information to interact with you on third party social networks. iSolvRisk's interactions with you on a third party social network would be subject to that network's privacy policies and terms of use.
Post Testimonials:
We post testimonials on our Channels that may contain Personal Information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update or delete your testimonial, please contact info@iSolvRisk.net.
Improve Products, Services, and Experiences:
iSolvRisk may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.
Communicate with You about a Conference or Event:
We or our partners may communicate with you about a conference or event hosted or co-sponsored by iSolvRisk or one of our partners. This may include information about the event's content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that we may provide related to your event registration. After the event, iSolvRisk may contact you about the event and related products and services, and may share information about your attendance with your company. Where legally permitted, iSolvRisk will also allow designated partners or conference sponsors to send you up to two communications related to your event attendance. Please note that our partners or conference sponsors may directly request your Personal Information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.
Obtain Third Party Services:
We also share Personal Information with third parties who provide services to iSolvRisk, such as credit card processing services, order fulfillment, analytics, event / campaign management, web site management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When iSolvRisk shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.
Comply with Legal Requirements and Corporate Transactions:
iSolvRisk may disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.
Some of the Personal Information uses specified above are not mandatory and may be controlled by you. Please refer to the"Registration, Preferences and Opt Out" section below for information on available use preferences or opt-out options, or view the summary of your Privacy Choices.
Personal Information:
iSolvRisk uses and shares the Personal Information it collects (unless otherwise restricted by applicable law), to:
Other Information:
We may use, transfer, and disclose Other Information we collect for any purpose, except where applicable law requires otherwise. If we are required to treat Other Information as Personal Information under applicable law, then we will only use it in the same way that we are permitted to use and disclose Personal Information.
HOW WE COLLECT INFORMATION
iSolvRisk and our third party service providers may collect both Personal Information and Other Information from a variety of sources that generally fall into three categories:
Direct Interactions:
From your use of and interaction with us through the Channels and other activities such as account creation, submission of registrations and forms, or sales inquiries and transactions.
Publicly Available Data / Data from Third Parties:
Other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators.
Automated Interactions:
From the use of technologies such as electronic communication protocols, cookies, embedded URLs orpixels, or widgets, buttons and tools. Although iSolvRisk's use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about iSolvRisk's current approach to information collected from Automated Interactions.
Electronic Communications Protocols:
As is true when you visit most Sites, iSolvRisk may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address (which may identify your general geographic location or company), and date and time.
iSolvRisk may also automatically receive and record information about your interaction with the Channels, such as clickstream information (when each iSolvRisk webpage was visited and how much time was spent on the page), or general geo-location data.
Cookies:
iSolvRisk's server will query your browser to see if there are "cookies" previously set by our electronic Channels. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualized web site use data, provide electronic Channel personalization, or conduct and measure the effectiveness of advertising in accordance with this Policy.
Some cookies may remain on users' computers after they leave the Website. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences. Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with Web site features and customizations.
Embedded URLs:
iSolvRisk may use a tracking technique that employs embedded URLs to allow use of the electronic Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the electronic Channels, but are not associated with Personal Information and are not used beyond the session.
Widgets, Buttons, and Tools:
Our electronic Channels may include widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g., links to bookmarked sites), along with buttons or other tools that link to other companies' services (e.g., a "Like" button or third party map). The widget, button or tool may collect and automatically send Personal Information, such as your e-mail address, or Other Information (such as your browser information, or IP address), to a third party. Cookies may also be set or used by the widgets, buttons or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.
Physical Location:
We may collect the physical location of your device and use it to provide you with personalized location-based services or content. In some instances, you may be permitted to allow or deny such use of your device's location, but if you choose to deny such use, we may not be able to provide you with the applicable personalized services or content.
REGISTRATION, PREFERENCES, AND OPT-OUT
Prenerences and Opt-Out
E-mail Marketing:
iSolvRisk enables you to opt out of marketing communications. You may opt out of e-mail marketing by modifying your online profile as described above or by using our general unsubscribe automated link that is included in iSolvRisk marketing e-mails. If you have any problems using this opt-out mechanism, please send an email to info@iSolvRisk.net -- indicate "opt-out" in the subject line, and specify what problem you have encountered in the body of the message.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general-opt out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.
Third Party Permission-Based Lists:
On occasion, iSolvRisk may use third-party lists to send communications about iSolvRisk products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as iSolvRisk. When we use such lists, the communications will include mechanisms to opt out of receiving iSolvRisk marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly through our inquiry form.
Access, Correction, and Profile Updates
You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through the Channels, or object to the use or processing of such Personal Information by us.. If you have privacy concerns about your Personal Information, please contact us at: info@iSolvRisk.net or you may also write to us at the following address:
P. O. Box 2452
Attleboro, MA 02703
Attn: Chief Privacy Officer
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us. While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Advertising
iSolvRisk uses some third parties to administer a limited set of iSolvRisk advertisements on its Web sites. No personal information is provided to the advertisers as part of this process, but aggregate profile information, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other personal profile information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
Security
The security of your Personal Information is very important to iSolvRisk. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. In addition, iSolvRisk uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, iSolvRisk will notify you by e-mail, fax, or U.S. mail. iSolvRisk will give you notice promptly, consistent with the reasonable needs of law enforcement and/or iSolvRisk to determine the scope of the breach and to investigate and restore the integrity of the data system.
Sensitive Information
We ask that you not send us, and you not share any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
Other iSolvRisk Privacy Policies
In addition to this policy, iSolvRisk has a services privacy policy addresses customer data to which we may be provided access in order to perform consulting, product support, outsourcing and other services.
Policy Updates
We may update this policy from time to time. We will post a prominent notice in this section of this policy notifying users when it is updated. If we are going to use your personal information in a manner different from that stated at the time of collection, we will notify you via email, and you will have a choice as to whether or not we use your personal information in this different manner.
We appreciate your comments on iSolvRisk privacy practices; please direct your feedback via email to: info@iSolvRisk.net
CORPORATE HEADQUARTERS
P. O. Box 2452
Attleboro, MA 02703
USA
Tel: (508) 838-7725
Last Updated: April 15, 2014